Scope of this policy
This Privacy Policy applies to ActivBite's website, waitlist forms, shop page, order support, payment flow, and campus delivery operations.
Information we collect
We collect only the information needed to operate ActivBite and serve customers. This may include:
- Email address submitted through the coming soon or waitlist form.
- Name, phone number, and campus delivery address when orders are enabled.
- Order details such as selected pack size, quantity, order value, payment status, and delivery status.
- Messages, complaints, support requests, or delivery issue reports sent to us.
- Basic website usage and device information that helps us keep the website secure and working properly.
Payments
Payments on the shop page use the payment method or authorised payment partner shown at checkout. ActivBite does not store full card numbers, UPI PINs, net banking passwords, or other sensitive payment credentials on its website.
How we use information
- To notify waitlist users about ActivBite launch updates.
- To confirm, process, and deliver orders within NITK campus.
- To contact customers about delivery, support, refunds, or replacements.
- To improve our product, website, packaging, and customer experience.
- To prevent fraud, secure our website, and comply with applicable law.
Sharing of information
We do not sell personal information. We may share limited information only when required for normal operations, such as with payment partners, website/service providers, delivery or support helpers, accounting or compliance support, or legal authorities when required by law.
Data storage and retention
We keep personal information only for as long as reasonably needed for waitlist communication, order fulfilment, customer support, business records, accounting, legal compliance, and dispute resolution. Customers may request deletion where applicable by contacting us.
Customer choices and requests
You may contact us to request access, correction, update, or deletion of your personal information, or to withdraw consent for non-essential communications. We may need to retain some information where required for completed orders, legal records, payment disputes, or fraud prevention.
Children’s privacy
ActivBite is not intended to knowingly collect personal data from children without appropriate guardian consent. If you believe a child has shared personal data with us, please contact us and we will review the request.
Cookies and website security
We may use essential cookies, logs, or similar technologies to run the website, remember basic preferences, measure page performance, and protect against misuse. No internet system is perfectly secure, but we use reasonable safeguards to protect customer information.
Updates to this policy
We may update this Privacy Policy as ActivBite grows, launches new services, or changes how orders and delivery work. The latest version will be posted on this page with the updated date.
Contact us
For privacy questions or data requests, contact ActivBite at support@activbite.com or +91 76187 51940 on WhatsApp.
Registered address: 4-33A Hill Rose Padukone NADA Kundapura Udupi, Nada, Kundapura, Udupi, Karnataka - 576230, India.