Refund & Cancellation Policy

This policy applies to orders placed through the ActivBite website. It should be read with our Terms & Conditions and Shipping & Delivery Policy.

Once an order has been successfully placed, it cannot be cancelled by the customer. Please review the selected packs, quantity, delivery details, and payable amount carefully before confirming the order.

ActivBite may cancel an order because of unavailable stock, an incorrect listing, payment-verification failure, delivery restrictions, suspected misuse, or another operational reason. If a cancelled order has a verified payment, the eligible order amount will be refunded.

Food products are not returnable after acceptance at delivery. If the delivered order is wrong, incomplete, visibly damaged, unsealed, or has an immediately visible quality concern, report it to the delivery representative before accepting it. ActivBite will verify the issue and may correct the order, replace the affected pack, or approve a refund.

Approved refunds are initiated within 5 working days after approval to the original payment method where supported. After initiation, the bank or payment provider may take 5–7 working days after initiation to reflect the credit.

ActivBite does not add a payment-convenience fee to the customer. A full approved cancellation refund therefore covers the order amount collected from the customer.

If money is debited more than once, or debited without an order confirmation, contact support with the tracking ID, payment reference, amount, and payment date. We will compare the request with the payment record and refund any verified excess payment.